ITIL V4 Specialist-Strategist Direct, Plan and Improve

ITIL 4 Strategist- Direct, Plan and Improve Training and Certification

Course Introduction:

 ITIL 4 Strategist- Direct, Plan and Improve course is a universal module that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations. The ITIL 4 SDPI training course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. ITIL 4 Strategist Direct, Plan and Improve certification is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Course Duration:
3 Days

What will you learn from ITIL 4 Specialist Strategist Direct, Plan and Improve training Course?

The ITIL 4 Direct, Plan and Improve training and certification program enables candidates to have full understanding of the core material. The key learning outcomes include the following:

  • Key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed/planned 
  • Know how to use the key methods and principles of direction and planning
  • Understand the role of GRC
  • Key principles, guidance and methods of continual improvement that are applicable to all types of improvements
  • Key principles and methods of measurement and reporting for direction, planning and improvement
  • Understanding of direct, plan and improve value streams and practices

Pre-requisites:

  • ITIL V4 Foundation is must

Who should opt for ITIL V4 Specialist certification?

 This course is aimed at individuals in the IT and business domains who wish to learn more about ITIL 4. The   target roles include but are not limited to:

  • IT Service management Professionals
  • Service Level Managers or Directors
  • Project or Program Managers
  • Service Desk Managers/Directors
  • IT Managers 
  • IT support staff
  • System integrators

Exam details for ITIL V4 Specialist-Strategist Direct, Plan and Improve Certification:

  • Multiple choice examination questions
  • 40 questions
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes duration
  • Closed book

Content Covered:

Core concepts of direct, plan and improve

  • Basics of direction
  • Basics of planning
  • Basics of improvement
  • Other core elements

DPI through the service value chain and Guiding Principles

  • DPI of the service value system
  • DPI of guiding principles

Role of direction in strategy management

  • Introducing strategy management
  • Developing effective strategies

Implementation of strategies

  • Managing risks
  • Making decisions through portfolio management
  • Directing via Governance, Risk and compliance

Introduction to assessment and planning

  • Core concepts of assessment
  • Conducting effective assessments
  • Core concepts of planning

Assessment and planning through value stream mapping

  • Introducing VSM
  • Developing value stream maps
  • More details about VSM

Measurement, reporting and continual improvement

  • Measurement and reporting
  • Alignment of measurement and metrics
  • Critical success factors and key performance indicators
  • Continual improvement

OCM principles and methods

  • Basics of OCM
  • OCM throughout DPI and service value chain
  • Resistance management and reinforcement

Communication

  • Basics of effective communication
  • Principles of communication

SVS development using four dimensions

  • Organizations and people in the SVS
  • Partners and suppliers in the SVS
  • Value streams and processes in the SVS
  • Information and technology in the SVS