ITIL 4 Specialist- High Velocity IT Training and Certification
Course Introduction:
The ITIL 4 Specialist High Velocity IT course explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement. The ITIL 4-High Velocity IT training and certification program will enable traditional practitioners and organizations to update their skills and working methods for the digital era.
Course Duration:
3 Days
What will you learn from ITIL 4 High Velocity IT training Course?
ITIL 4 Specialist High Velocity IT training focuses on the characteristics of high velocity organizations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation. At Predesk, we ensure that along with understanding the material the participants are fully equipped to appear for and pass the ITIL 4 High Velocity IT certification exam. Learning includes:
- Understand the rapid nature of the digital enterprise and how to co-create resilient and valuable digital services at speed
- Understand the benefits of a less centralized approach to IT service delivery
- Utilize the latest digital technology to optimize end-user services and maximise investments
- Balance working with complex, adaptive systems and flexible processes that can adapt to changing environments
- Demonstrate how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals
- Utilize new ways of working and approaches to enable small incremental steps and effectively work with new and complex systems.
Pre-requisites:
- ITIL 4 Foundation is must
Who should opt for ITIL V4 Specialist – HVIT certification?
The ITIL4 specialist- High velocity IT course is targeted at IT managers and practitioners working within or towards the delivery of digital products and services. It is suitable for anyone involved in digital services or working on digital transformation projects and IT professionals in organizations working in, or migrating to lean, agile or DevOps ways of working or highly automated environments. The target roles include but are not limited to:
- IT Service management Professionals
- Lean practitioners
- Agile practitioners
- Service Desk Managers/Directors
- IT Managers
Exam details for ITIL V4 Specialist – High Velocity IT Certification:
- Multiple choice examination questions
- 40 questions
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed book
Content Covered:
Key concepts of high velocity IT
- Digital technology
- Digital organizations
- Digital transformation
- IT transformation
- Digital product
Principles, models and concepts
- Ethics
- Safety culture
- Lean culture
- Toyota kata
- Lean/ agile/ resilient/ continuous
- Service dominant logic
- Design thinking
- Complexity thinking
Practices
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Relationship management
- Service design
- Service desk
- Information security management
- Risk management