The purpose of this course is to cover key topics like relationship management, designing customer experience and user experience, customer journeys, SLA design and more. We aim to go in depth of all modules in the course and prepare participants to appear for and gain the certification. In this program, the main learning outcomes include:
- Understand customer journeys
- Understand stakeholders and foster stakeholder relationships
- Develop knowledge of SLA design, communication, relationship management, CX and UX design and customer journey mapping
- Provide knowledge about tools that help to increase stakeholder satisfaction