ITIL V4 Specialist- Create, Deliver and Support

ITIL V4 Specialist- Create, Deliver and Support (CDS) Training and Certification

Course Introduction:

ITIL 4 Create, deliver and support (CDS) course includes the core service management activities and the scope includes activities for creation of services. The ITIL V4 – CDS Certification focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services and also covers supporting practices, methods and tools. Our qualified instructors teach you the best and help the participants to prepare for the ITIL V4 exam. 

Course duration:
3 days

What will you learn from ITIL 4 Specialist- CDS Training and Certification?

The ITIL V4 Specialist – Create, Deliver and Support training course covers the activities required for creation of services. It also covers the concept of service performance and gives practitioners an understanding of service quality and improvement methods. The ITIL CDS certification program enables IT practitioners to deliver innovative and reliable tech enabled services to their customers.


  • ITIL V4 Foundation is must

Target Audience for ITIL 4 Create, Deliver and support Certification:

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services for end-to-end support and delivery. Roles include:


  • IT Service management Professionals
  • Service Level Managers or Directors
  • Project or Program Managers
  • Service Desk Managers/Directors
  • IT managers 
  • Process owners
  • Service owners

Exam details for ITIL V4 Specialist – CDS:

  • Multiple choice exam questions
  • 40 questions
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes duration
  • Closed book

Content Covered:

The evolution of professionalism in IT and service management

  • Organizations, people and culture
  • Building effective teams
  • Developing team culture

Using IT to create, deliver and support services

  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and work flow
  • Robotic process automation
  • Artificial intelligence
  • Machine learning
  • Continuous integration, continuous delivery and continuous deployment
  • The value of an effective information model
  • Automation of service management

Value streams to create, deliver and support services

  • ITIL service value streams
  • Model value streams for create, deliver and support
  • Using value streams to define a minimum viable practice

Prioritizing work and managing suppliers

  • Why do we need to prioritize work?
  • Commercial and sourcing considerations