ITIL V4 Foundation Training & Certification

Program Highlights

  • 16 Hours of Instructor-led Online Training.
  • Certified 7 Experienced Mentors.
  • Digital Courses Materials.
  • Official Curriculum.
  • Mock Tests, Assessments & Case Studies.
  • Exam Assistance
  • 24×7 After Course Support.

Course Introduction

ITIL V4 Foundation is a globally accepted and widely popular best practice provided by AXELOS for IT service management. The ITIL V4 Foundation course provides practitioners with an end to end model for creation, delivery and improvement of IT services and products. The ITIL course is structured in a way to provide candidates with sufficient knowledge and understanding about the concept of service value system. 

The ITIL V4 Foundation training and certification course is oriented towards ensuring that learners get the basic understanding of the ITIL framework and guide them on how to go about mapping these in their organizations. At Predesk, we offer the ITIL V4 Foundation training and certification to ensure that participants get the required knowledge as well as they pass the ITIL V4 Foundation certification exam easily.

Course Objective

The ITIL V4 Foundation training course introduces participants to the key concepts, basic terminology, principles and practices of service management. After the completion of this course, candidates will have an understanding of the following:
  • Defining services and a holistic approach towards service management
  • Guiding principles of ITIL 4
  • The four dimensions
  • Service value system
  • ITIL practices including incident management, problem management, release management, service level management, relationship management, information security management, supplier management and many more
Along with the fundamentals of the course, we also train participants in order to pass the ITIL V4 Foundation certification exam.
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Course Content:

UNIT 1: Course Introduction

UNIT2: Introduction to service management and ITIL

  • Significance of IT Service management
  • Goals of ITIL V4 foundation
  • Structure and benefits of ITIL V4

UNIT3: Key concepts of service management

  • What is a service?
  • Service management
  • Value and value co-creation
  • Products, services and service offering
  • Service relationships
  • Outcomes, costs, risks
  • Utility and warranty

Mentor : Pinky Ahlawat

ITIL | PMP | Prince2 | Agile | M_O_R

Experienced Instructor and Subject matter expert with the demonstrated history of working in the training industry. Skilled in IT Service Management, Management, Incident Management & Microsoft Project etc.
Strong consulting professional with an experience of 9+ years. Serving clients across the globe – Accenture, Vmware, First Bank Nigeria, Orange, Rwanda Revenue Authority, Bank of South Sudan, EMC, Metlife, Union National Bank Abu Dhabhi and many more.

UNIT4: Four dimensions of service management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and process

UNIT5: ITIL Service value system

  • Introduction to Service value system
  • Opportunity, demand and value
  • Guiding Principles
  • Governance
  • Service Value chain
  • Continual improvement
  • Service value chain

Available Training Options

Instructor-led Training

Self- Paced Training

Classroom Training

On-Site Training

1-On-1 Training

Corporate Batch Training

Customize Topic Based Training

UNIT6: ITIL management practices

General management practices
  • Continual Improvement
  • Information security management
  • Knowledge management
  • Relationship management
  • Supplier management
  • Risk management
Service management practices
  • Incident management
  • Problem management
  • Service Desk
  • Monitoring and event management
  • Change control
  • IT Asset management
  • Service configuration management
  • Release management
  • Service request management
  • Service level management
  • Service catalog management
  • Availability management
Technical management practices
  • Deployment management


“It was a great experience with Predesk training, the trainers explained and covered all the topics which I wished to learn. Hoping to do many others courses from here.”
-Jitender Verma
“I cleared the ITIl exam in first attempt after getting mentorship from Predesk training Solutions Thanks,”
“All staff of the Predesk, from training adviser to mentors, all ware very supportive and well experienced. Everything was awesome”
-Elijah Wood

UNIT7: Sample questions

  • Exam preparation


There are no specific pre-requisites for ITIL V4 foundation Certification however familiarity with IT terminology or IT experience is recommended.

Who should opt for ITIL V4 Foundation certification training?

  • IT service delivery managers
  • IT managers 
  • System Administrators
  • IT Ops managers
  • IT Architects
  • System Analysts

Exam details for ITIL V4 Foundation:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed Book

FAQs (Frequently Asked Questions)

What is ITIL 4?

  • ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What is the ITIL certification path?

  • Learners start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.

    After clearing all intermediate modules, learners can then move on to the rank of ‘ITIL Master’.

How does ITIL work?

  • ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

    It also aims for resource optimization and looks to continually improve essential processes.

What is AXELOS?

  • AXELOS is the organization behind a variety of highly popular global best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT. 

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