ITIL V4 Foundation Training & Certification
16 Hours of Instructor-led Online Training.
Certified 7 Experienced Mentors.
Digital Courses Materials.
Mock Tests, Assessments & Case Studies.
24×7 After Course Support.
ITIL V4 Foundation is a globally accepted and widely popular best practice provided by AXELOS for IT service management. The ITIL V4 Foundation course provides practitioners with an end to end model for creation, delivery and improvement of IT services and products. The ITIL course is structured in a way to provide candidates with sufficient knowledge and understanding about the concept of service value system.
The ITIL V4 Foundation training and certification course is oriented towards ensuring that learners get the basic understanding of the ITIL framework and guide them on how to go about mapping these in their organizations. At Predesk, we offer the ITIL V4 Foundation training and certification to ensure that participants get the required knowledge as well as they pass the ITIL V4 Foundation certification exam easily.
The ITIL V4 Foundation training course introduces participants to the key concepts, basic terminology, principles and practices of service management. After the completion of this course, candidates will have an understanding of the following:
Defining services and a holistic approach towards service management
Guiding principles of ITIL 4
The four dimensions
Service value system
ITIL practices including incident management, problem management, release management, service level management, relationship management, information security management, supplier management and many more
Along with the fundamentals of the course, we also train participants in order to pass the ITIL V4 Foundation certification exam.
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UNIT 1: Course Introduction
UNIT2: Introduction to service management and ITIL
Significance of IT Service management
Goals of ITIL V4 foundation
Structure and benefits of ITIL V4
UNIT3: Key concepts of service management
What is a service?
Value and value co-creation
Products, services and service offering
Outcomes, costs, risks
Utility and warranty
Mentor : Pinky Ahlawat
ITIL | PMP | Prince2 | Agile | M_O_R
Experienced Instructor and Subject matter expert with the demonstrated history of working in the training industry. Skilled in IT Service Management, Management, Incident Management & Microsoft Project etc.
Strong consulting professional with an experience of 9+ years. Serving clients across the globe – Accenture, Vmware, First Bank Nigeria, Orange, Rwanda Revenue Authority, Bank of South Sudan, EMC, Metlife, Union National Bank Abu Dhabhi and many more.
UNIT4: Four dimensions of service management
Organizations and people
Information and technology
Partners and suppliers
Value streams and process
UNIT5: ITIL Service value system
Introduction to Service value system
Opportunity, demand and value
Service Value chain
Service value chain
UNIT6: ITIL management practices
General management practices
Information security management
Service management practices
Monitoring and event management
IT Asset management
Service configuration management
Service request management
Service level management
Service catalog management
Technical management practices
“It was a great experience with Predesk training, the trainers explained and covered all the topics which I wished to learn. Hoping to do many others courses from here.”
“I cleared the ITIl exam in first attempt after getting mentorship from Predesk training Solutions Thanks,”
“All staff of the Predesk, from training adviser to mentors, all ware very supportive and well experienced. Everything was awesome”
UNIT7: Sample questions
There are no specific pre-requisites for ITIL V4 foundation Certification however familiarity with IT terminology or IT experience is recommended.
Who should opt for ITIL V4 Foundation certification training?
IT service delivery managers
IT Ops managers
Exam details for ITIL V4 Foundation:
Multiple choice examination questions
26 marks required to pass (out of 40 available) – 65%
60 minutes duration
FAQs (Frequently Asked Questions)
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What is the ITIL certification path?
Learners start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After clearing all intermediate modules, learners can then move on to the rank of ‘ITIL Master’.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
What is AXELOS?
AXELOS is the organization behind a variety of highly popular global best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.