ITIL Intermediate Service Strategy

ITIL Intermediate Service Strategy Training and Certification

Course introduction:

The ITIL V3 Service Strategy course is a part of the ITIL Intermediate Lifecycle stream. It is one of the modules that lead to ITIL V3 Expert. The ITIL Service Strategy training and certification course is intended to impart participants with the knowledge and learning required to understand vision, mission of an organization and understand the processes as well as roles and responsibilities within the service strategy stage of the lifecycle. Our certified experts help the participants to prepare for the ITIL intermediate exam. 

Course Duration:
3 days

What will you learn from ITIL Service Strategy Training course?

The ITIL Service Strategy training and certification course is oriented towards providing candidates with all the key concepts, principles and processes of the service strategy stage. The list of learning outcomes includes the following:

  • An understanding of the Service strategy principles 
  • Service strategy processes including Strategy management, Financial management, Service Portfolio management, Demand management and Business relationship management
  • Know about the concept and importance of Governance in an organization
  • An understanding of the roles and their responsibilities in an organization with respect to service strategy
  • Understand the role of technology and the challenges as well as success factors required for implementing Service strategy in an organization


  • ITIL Foundation is Must

Target audience for ITIL Service Strategy Certification:

Anyone who wants to pursue a higher level of course and have an understanding of the strategic part of an organization should do this course. Also individuals who have an interest or are keen on taking up a strategic role in an organization should go ahead with this course. The list of roles includes the following:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • IT Team leaders & Managers
  • Business relationship managers
  • Business executives
  • Governors

Exam details for ITIL SS certification:

  • Multiple choice examination questions
  • Scenario based exam
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book

Content Covered:

Introduction to service strategy

  • The purpose, goals and objectives of service strategy
  • The scope of service strategy 
  • The value to the business 
  • The context of service strategy in relation to all other lifecycle stages

Service strategy principles

  • The ability to decide on a service strategy 
  • How to utilize the four P’s of service strategy 
  • How to define services, create value and leverage the combined use of utility and warranty 
  • How to use service economics and sourcing strategies when meeting business outcomes

Service strategy processes

  • Strategy management
  • Service portfolio management
  • Financial management
  • Demand management
  • Business relationship management


  • The ability to analyze IT governance and use it to set strategy by leveraging governance frameworks, bodies
  • Governance activities: evaluate, direct and monitor

Organizing for service strategy

  • The ability to create an organizational design using the relevant development and departmental methods

Technology considerations

  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle

Implementing service strategy

  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, program

Challenges, critical success factors and risks

  • The ability to provide insight and guidance for strategic challenges, risks and critical success factors