ITIL Intermediate Planning Protection and optimization

ITIL Intermediate Planning Protection and optimization (PPO) certification

Course Introduction:

The ITIL V3 Planning Protection and Optimization course is a part of the ITIL Intermediate Capability stream. It is one of the modules that leads to ITIL V3 Expert. The ITIL- PPO training and certification course has been designed to provide participants with all the knowledge required for the exam and an understanding of the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management.

Course Duration:
3 days

Learning from ITIL Intermediate - PPO training module:

The ITIL Planning Protection and optimization training and certification course is oriented towards providing candidates with all the key concepts and processes within the PPO module. We adopt the teaching methodology that gives participants ample time for group discussions, case studies and ensure that they are fully prepared for the certification exam as well as the real life challenges in the organization. The primary learning outcomes include the following:

  • Service design in PPO and lifecycle context 
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization 
  • Capacity management as a capability to realize successful service design 
  • Availability management as a capability to realize successful service design 
  • IT service continuity management as a capability to support overall business continuity management Information security management as part of the overall corporate governance framework 
  • Planning, protection and optimization roles and responsibilities

Pre-requisites:

ITIL foundation is Must

Target audience for ITIL Planning Protection and Optimization training Program:

The list of key target roles for the ITIL PPO course includes the following:

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager

Exam details for ITIL Planning Protection and Optimization Certification:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book

Content covered:

  • Introduction to planning, protection and optimization
  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations