The ITIL Continual Service Improvement training and certification course is oriented towards providing candidates with all the key concepts, principles, process of the CSI stage. We adopt the teaching methodology that gives participants ample time for group discussions, case studies and ensure that they are fully prepared for the certification exam as well as the real life challenges in the organization. The primary learning outcomes include the following:
- Introduction to CSI
- An understanding of CSI principles including PDCA cycle, metrics and measurement, integration of CSI with other stages of the lifecycle, CSI register.
- Detailed understanding of the Seven step improvement process
- Understand CSI methods and techniques like assessments, benchmarking, gap analysis
- Identify the roles required for CSI in an organization
- Understand the role of technology and the challenges as well as success factors required for implementing CSI in an organization